FAQ
Questions? We've got answers.
Everything you need to know before booking
your NESTEAM cleaning.
Everything you need to know before booking
your NESTEAM cleaning.
BEFORE CLEANING
What does your Property Care service include?
Our Property Care service is designed to keep your property clean, fresh and ready throughout the year. Depending on your needs, it can include regular cleaning, holiday home cleaning, changeovers and detailed deep cleaning.
We tailor our service to your property, schedule and requirements.
What can NESTEAM clean?
We specialise in professional deep cleaning of sofas, mattresses, carpets, rugs, chairs and upholstered furniture. We also offer vehicle upholstery cleaning and are expanding into yacht and marine upholstery cleaning.
Do you clean all types of fabrics?
Not all materials can be treated in the same way. We inspect the material and its condition before choosing the appropriate cleaning method.
Do I need to prepare anything before you arrive?
We recommend removing personal belongings and small items from the area being cleaned. We'll take care of the rest.
How often can you provide regular cleaning?
We can arrange regular cleaning on a schedule that works for your property — weekly, fortnightly, monthly or according to your specific needs.
Our goal is simple: consistent care and the same high standard every visit.
DURING THE CLEANING
Do you clean holiday homes between guests?
Yes. Our Holiday Home Cleaning and Changeover services are designed specifically for properties between guest stays.
We thoroughly clean and reset the property so it is fresh, presentable and ready for the next arrival.
One stay ends. We make sure the next one starts fresh.
What is included in a changeover clean?
A changeover is more than a quick clean. We reset the property between stays, paying attention to the areas guests notice most — kitchens, bathrooms, bedrooms, living areas and surfaces throughout the property.
Additional services, such as linen changes or specific preparation tasks, can also be arranged depending on your requirements.
Can you work around guest check-in and check-out times?
Yes. We understand that timing is essential for holiday rental properties.
We can arrange cleaning around your guest schedule and agreed check-in/check-out times, helping ensure the property is ready when your next guests arrive.
For regular clients, we can also establish a consistent cleaning schedule.
How long does the cleaning take?
Cleaning time depends on the size, material and condition of the item. We'll give you an estimated time when discussing your booking.
What equipment do you use?
We primarily use Kärcher Professional equipment, designed for professional cleaning applications. We select the right equipment and method for each surface and material.
RESULTS
Will every stain disappear completely?
We always aim for the best possible result, but we cannot guarantee complete removal of every stain. Results depend on the type of stain, how long it has been present, the material and any previous cleaning attempts.
THE NESTEAM 200× CHECK
What is THE NESTEAM 200x CHECK?
We use 200× magnification to take a closer visual look at the surface and fibres before and after cleaning. It is a closer look before and after cleaning
Does the 200× Check detect bacteria, allergens or dust mites?
No. The 200× Check is a visual inspection, not a laboratory test. It does not identify bacteria, allergens or dust mites.
BOOKING
How do I get a quote for my property?
Getting a quote is easy. Send us clear photos of the property and tell us a little about what you need.
We'll review the details and get back to you with a personalised quote based on the size, condition and type of cleaning required.
No complicated process. Just send us the details and we'll take it from there.
Do you offer personalised quotes?
Yes. While we have starting prices for many services, the final price depends on the size, material, condition and cleaning required.
Where do you operate?
We currently serve Orihuela Costa, Torrevieja, Punta Prima, Playa Flamenca, La Zenia, Cabo Roig, Campoamor, Pilar de la Horadada, Torre de la Horadada, San Miguel de Salinas San Pedro del Pinatar and surrounding areas.
NOT SURE WHAT YOU NEED?
Send us a photo. We'll take a look and help you choose the right service.